Notice of free replacement of repair parts

Thank you very much for using our products. Now, some of the electric pressure cookers (E-PC031-B) sold by our company from November 17, 2021 to February 24, 2023 were found to have insufficient nameplate content, easily come off, and safety issues in the PSC test. It has been discovered that the internal operating pressure of the device has operated below the specified value.

Therefore, in order for our customers to be able to use our products with peace of mind, we ask that you return the product and we will replace and repair the parts free of charge. 　

We apologize for the inconvenience, but please check the product number and serial number of your electric pressure cooker, and if you are using an affected product, please contact us using the contact information in the online application form below. 　

We will deliver the replacement part to the address you specified, so we kindly ask that you please replace it once it arrives. 　

We deeply apologize for the inconvenience and inconvenience this may cause to our customers. We appreciate your understanding and cooperation.

June 30, 2023 Musen Corporation

• Products

Part number	E-PC031-B
Product Name	Electric pressure cooker
Actual Machine
Target period (purchase period)	2021Year12moon20Day ~2023Year2moon24Day

 

Free replacement procedure

Step 1.

If you are using one of the applicable products, please contact us using the online application form below or the dedicated contact information.

 

Step 2.

Please send the specified items to the designated address. (Cash on delivery)

 

Step 3.

Once we receive the item, we will exchange it and then return it to you. We apologize for the inconvenience, but it will take approximately 3 weeks.

 

"Reception time"

Until May 31, 2024

11:00 - 15:00 ((Excluding Saturdays, Sundays, public holidays, and company holidays) *Please be sure to dial the correct phone number.

 

Handling of personal information

The customer's personal information (name, address, telephone number, etc.) provided in connection with this matter will not be used for any purpose other than parts replacement and collection.