Return & Refund

 Buy with Confidence

Within 1 year from the date of signing in, if there is any non-human damage performance failure, users can enjoy the free replacement service. The round-trip freight shall be borne by the seller. 

Man-made damaged, modified items are not eligible for return, refund or exchange*

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at


Refunds (if applicable) 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 


Returns and Exchanges Process

help@aoncia.jpI will contact you.

    Please explain the order number and reason for return or exchange.

    Will send the item to the return contact address
    ③Check that the returned item has arrived

      Generally, returns can be confirmed within 1-3 days after the returned items arrive.

      If the product is not damaged, dirty, packed incorrectly, or the tag is missing, we will refund or exchange the product within 24 hours after confirmation.

      ④Refunds and exchanges