Shipping Policy

At aoncia.jp, we're on a mission to revolutionize lifestyles with our cutting-edge products. Our current direct sales channels cover Japan, the United States, and Canada.

For our valued backers in the United States and Canada, we've streamlined the delivery process to ensure a seamless experience. Your orders will be shipped directly from our Amazon fulfillment centers, ensuring a swift and efficient delivery within 3-5 business days after shipment.

 

FAQ:

CLAIM DAMAGED BOX OR INCORRECT ITEM(S)

A damage/incorrect item claim due to shipping MUST be made within 3 business days of receipt of the international order. A new product will be shipped or a refund provided after the customer agrees to provide full photographic evidence of damage.


CUSTOM FEES

International orders maybe be subject to charges/fees at customs. aoncia.jp is not responsible for paying these charges. These are the responsibility of the customer. We cannot predict how much they might be – that is at the discretion of the customs office.


HOW TO TRACK MY ORDER?

You can track your order on our website. You will also receive an email with tracking number.

Steps:

Sign in your account→My Profile→My Orders→Find the specific order you want to track→Click the “Track” button next to the tracking number

Fast delivery

For orders, we ship your products on the next business day whenever possible.

1-Year Warranty

If your product has any defects within the warranty period, we'll repair or replace it free of charge.

Best price guaranteed

Be confident that you are getting the best price on aoncia.jp